TERMS & CONDITION


In use of Harimau's website and our service, you are deemed to have read, understand and agreed to the following terms and condition:

1. Self-collection on the premise entrance
To guarantee the freshness of each meal for our deliveries, food delivery will not be sent directly to office floors or apartments to guarantee that our meals get to all our customers on time. Kindly collect it from lobby or entrance.

For customers that have special requests due to certain circumstances, kindly inform us beforehand.

2. Forfeited/Cancellation Delivery by Harimau

In the case of the circumstances below, HARIMAU reserves the rights to forfeit or cancel your orders in the case that :-

a. Driver called for 3 consecutive times to no response
b. No show/answer after 8 minutes

3. Delayed delivery/ No Show by Driver
We strive our best to serve you on time and deliver the food to you in the best condition. However, should there be unforeseen circumstances due to unexpected massive traffic, storm, heavy rain, accident and other factors that may have caused the meal to exceed 45 minutes 45 minutes after scheduled time, your next meal (of the same value) will be on us. 

4. Promotion/Deals
Every promotion and deal will strictly follow the rules and regulation displayed on the website. Each promotion or deals will only be valid once in a single order.  Harimau reserves the final decision to prolong, edit, change, or other relative action any time without prior notice.

5. Menu Items & Condiments
As a professional chef, we must ensure all the products are safe and in good quality. It is important and we reserve the right to change the condiments/ type of sides/garnish/ presentation for your dish order due to seasonality and the condition of the raw ingredients.

6. Menu photo and description
As the nature of the delivery business, the photo displayed in the website is for illustration purposes only and it does not reflect the exact presentation on the box. However, we will be plating it into the box with love and care to ensure it arrives to your hands in its most appealing state. While we do provide accurate description of the products and services offered on website, we do not guarantee the performance, accuracy, timeliness, reliability or suitability of the information offered.


7. Assignment
We may subcontract any part of the service or products that we provide to you without your consent and/or any requirement to notify the customers in advance.


8. Variation of terms and conditions
We reserve the right at our sole discretion to vary, modify, and make changes on these terms and conditions from time to time, and any such variation shall automatically effective once posted on website. Your use of the Harimau website and services indicates that you agree/accept with the modified terms and conditions.